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Product Manager Intern - Fall 2017

Reports to: Product Manager

Overview: is constantly looking to improve our core product and value proposition to better meet our user needs. Through user research, help us identify user confusion and frustration with our current offering and validate concepts to effectively address these problems.

This intern will be required to work 12 hours per week from September 11-December 14. We are able to sign off on school credit hours for this internship.

For more information on our internship program including dates and compensation, visit our internships page.

What you’ll do:

  • User Research
    • Create interview protocols: Put together the step by step experience you want users to walk through and the questions you’ll ask at each step.
    • Secure Interviewees: Recruit, screen, and schedule members and other young people to participate.
    • Conduct User Interviews: Might include usability tests, need finding interviews, and more.
    • Summarize and Champion Findings: Put digestible reports together with action items for various teams based on your findings. Advocate for the user in product design reviews based on your research.
  • Product Design
    • Create user flows: Design user flows to help visualize new user experiences.
    • Design wireframes: Create wireframes to clarify new features.
    • Write specifications: Create and clarify specifications, annotations, and issues for new features we’re rolling out.
  • Quality Assurance
    • Write test cases: Put together test cases to support Quality Assurance so we can launch new features that are bug free.
    • Conduct Quality Assurance testing: Team test out new features so we catch major bugs before shipping them to production.

What you’ll learn:

  • How a civic-tech organization operates.
  • Software development best practices including product pipelining, sprint planning, quality assurance, and continuous deployments.
  • Tangible ways user research informs product design.

What we’re looking for:

  • Must haves:
    • Background in product design, a social science (e.g., psychology, sociology, behavioral economics), or a related field.
    • Curiosity. How does our product ecosystem and the underlying technology work? What assumptions is making in its product design? Why have we made certain decisions in the past? Challenge us on our decisions and assumptions!
    • Passion. For product. For science. For delivering a delightful experience. And most importantly for social change.
  • Nice to haves:
    • Experience conducting user research and testing, running social science experiments, or conducting interview or observations.
    • Great customer service skills and a confidence cold calling users.
    • Strong visual design aesthetic.
    • Prototyping experience.



Please send the following application materials. Any application that doesn't follow directions will be immediately disqualified. (Harsh, right?)

  • Submit a resume, no longer than one page
  • Instead of a cover letter, please submit answers to following questions:
    1. Imagine you’re conducting a usability test asking a participant to find, sign up for, and verify their action on a campaign. What three questions would you ask that participant in the interview about their experience? What insights are you looking for in the user’s answers?
    2. We look to foster a collaborative culture where product team members are accountable, proactive, and critical thinkers. In order to strengthen product ideas, members of the team must be able to thoughtfully critique ideas and present their thoughts into productive, actionable feedback. Please pick a product you are passionate about and provide a brief critique. It can be a brand new product or new functionality for a long-standing product.

Please, no calls.

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